Update - We are continuing to investigate this issue.
Apr 03, 2025 - 07:43 EDT
Investigating - Twilio is actively collaborating with AT&T to identify and resolve the root cause of this issue that has resulted in AT&T SMS failures affecting a subset of recently onboarded longcode numbers.
No customer action is required at this time. We will continue to monitor the situation and post updates as they become available from Twilio.
Mar 31, 2025 - 09:18 EDT
Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix
These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.
If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.
Vetspire UI (Web APP)
Operational
90 days ago
100.0
% uptime
Today
Vetspire API
Operational
90 days ago
100.0
% uptime
Today
Google Cloud Platform Google Compute Engine
Operational
Resolved -
This incident has been resolved.
Apr 17, 09:58 EDT
Monitoring -
Issue has been found and fix deployed we are monitoring the situation
Apr 17, 09:54 EDT
Investigating -
We are investigating and outage with the Native Online booker. It does not seem to be affecting Organizations that have their Online booker set up with an API key.
Apr 17, 09:48 EDT
Resolved -
This incident has been resolved.
Apr 12, 09:21 EDT
Monitoring -
A fix has been deployed. Please note that this fix will not work retroactively to any encounters that were affected yesterday.
Apr 11, 08:29 EDT
Investigating -
We are currently investigating different formatting issues with Encounters
Apr 10, 12:44 EDT
Resolved -
This incident has been resolved.
Apr 12, 09:21 EDT
Monitoring -
A fix has been deployed. Please note that it will not apply retroactively to prescription labels generated yesterday. However, our Development team is actively working on a script to correct formatting on any labels created during that timeframe.
In the meantime, if you need to print affected labels, you can delete the medication from the order and re-enter it—this will ensure the label is formatted correctly.
Apr 11, 08:40 EDT
Investigating -
We are currently investigating an issue with prescription label formatting.
Apr 10, 16:08 EDT
Monitoring -
This issue was resolved approximately 45 minutes ago. Please note that the fix does not apply retroactively to medications ordered prior to the resolution. To generate an RX label for those, we recommend deleting the original medication entry and reordering it.
Apr 10, 15:26 EDT